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Account FAQUpdated 2 months ago

To check your Loyalty tier, redeem for rewards, access active $ OFF Reward Codes, or view all Loyalty FAQ, view your Loyalty Dashboard!

 Do I need to create an account to place an order? While it's not mandatory, it is recommended! Creating an account will allow you to find your order history, edit your addresses, and track your shipment faster. You will also be notified of new products and special events!

 How do I create an account? You can follow the link here to create your account.

 I need to change the email address associated with my account. Our Customer Support department can help you change your LUXA account email – go ahead and reach out to them via our Contact Form
Please note that if a LUXA account already exists under an email address, we cannot associate the email with another account.

 I forgot or need to change my password. Not to worry! You can click "Forgot Password" on our login page here to receive a password recovery email.

 I have two accounts – can I combine Loyalty points? Unfortunately, we are unable to merge points or move them from one account to another. We always recommend that customers double check that they are placing their orders using the account for which they would like to receive points!

 Where can I find my order history? When logged into your LUXA account, you can view your order history on the main account page! Simply click on the order numbers to view more information.
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