<details><summary>&#xA0;Can I use your products with products from another brand?</summary>Because our products are meant to be used as a complete system, they have been developed and extensively tested with one another. However, there has not been the same amount of testing done with non-LUXA products. While LUXA may play well with some other brands, we can only speak to how well they work with LUXA!</details> <details><summary>&#xA0;How do I prevent chipping when using LUXA products?</summary>If lifting or chipping is only happening on some tips, ask your client to move their hands back an inch in the lamp while curing. Sometimes there are &quot;dead spots&quot; in the lamp where the light does not fully reach parts of the nail, preventing a full cure. If the client has extended hyponychium, you may try paying extra attention to cleansing the free edge and under the nail well to remove any oils. When using LUXA, cleansing with 99% isopropyl alcohol is ideal. Additionally, if you do not already, capping the free edge can be very helpful in preventing chipping!</details> <details><summary>&#xA0;Would you ever make a refill bottle for my favorite LUXA product?</summary>We have considered refill bottles, but we are trying to find the best way to prevent contamination when refilling LUXA essentials into a used bottle. Because dust, fuzz, glitter, etc. can be transferred into the current bottle during use, refilling the bottle may contaminate the product and can cause breakdown issues, and we wouldn&apos;t want that to happen!</details> <details><summary>&#xA0;Do you offer trial sizes of any products?</summary>We do offer a&#xA0;<a href="https://www.luxapolish.com/products/mini-trio-chrome-essentials?_pos=1&amp;_sid=c31d1fa2a&amp;_ss=r" rel="noopener noreferrer" target="_blank">Mini Trio</a> &#x2013; three of our top sellers in convenient &#x201C;Try Me&#x201D; sizes! While we do not offer any of our gel colors in trial sizes, you may be interested in our <a href="https://www.luxapolish.com/products/luxa-intro-kit" rel="noopener noreferrer" target="_blank">Intro Kit</a>! It&apos;s a great introduction to the brand, and allows you to try some of our core products in their full sizes at a great price. If you are a new customer, enter your email on the product page to receive a coupon for 15% off the Intro Kit!</details> Need technical support or want to enhance your skills? Head on over to our subscription page on Instagram <a href="https://www.instagram.com/luxapolish" id="isPasted" rel="noopener noreferrer" target="_blank">@Luxapolish</a> for exclusive access to learning opportunities, technical support, and upcoming 1-on-1 sessions tailored just for you!

General Product Questions

Questions regarding Matrix, Build, or Build 2? Click here!

Build and Build 2 <details><summary>&#xA0;What is the difference between Build and Build 2?</summary>LUXA Build has a slightly thinner viscosity with faster self-leveling time and a softer color than LUXA Build 2. Our standard LUXA Build has just the perfect amount of flow without needing to race against the clock. It works perfectly for nail overlays. Luxa Build 2 has the same features as our standard Luxa Build with even more playtime. Perfect for longer nails and extra added strength! Build 2 is also more pigmented than our original Build. Check out <a href="https://www.instagram.com/reel/CzMQ-RwoBV0/?utm_source=ig_web_copy_link&amp;igshid=MzRlODBiNWFlZA%3D%3D" rel="noopener noreferrer" target="_blank">this Reel</a> from our Instagram to see the difference for yourself!</details> <details><summary>&#xA0;Which is right for me, Build in a Jar or Build in a Bottle?&#xA0;</summary> This is up to personal preference! While some techs prefer Build in a Bottle, others appreciate the control they feel using their preferred brush to apply Build in a Jar.</details> <details><summary>&#xA0;Are you discontinuing Build in a Bottle?</summary>There have been discussions about keeping Build in a Bottle on a little longer! If you love BIAB, be sure to let us know via our&#xA0;<a href="https://www.luxapolish.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>.</details> <details><summary>&#xA0;Are Build products soak-off?</summary>LUXA Build is not soak-off. You can file it down carefully, or to make removal easier, you can apply LUXA Base before Build. That way, you can file off about 80% of the Build and soak off the remaining!</details> <details><summary>&#xA0;How do I prevent lifting when using Build?</summary>Free edge lifting is an annoyance, but it can happen with any enhancement service. Here are a few tips to help with any lifting issues: - Be sure the natural nail is etched and prepped thoroughly. - Double check your lamp and curing times. An old or faulty lamp can cause service breakdown. - Show client at home care of enhancements along with daily cuticle oil use on nail and free edge to keep the nails flexible and help prevent any free edge separation.</details> <details><summary>&#xA0;How do I prevent bubbles from forming in the Build jar or bottle?</summary> Lots of bubbles won&#x2019;t typically form unless the product was stirred rapidly. Stirring more gently should ensure that this issue doesn&apos;t occur! If you still have bubbles in your product, allow the product to settle or tap the jar on a stable surface to help the bubbles rise to the top.</details> <details><summary>&#xA0;Are Build products best for strengthening, or for creating extensions?</summary>LUXA Build products can be used both as an overlay, for adding strength to thinner natural nails, and to build extensions! You can find out more information about how to use Build in the &quot;LUXA Build Directions&quot; section on the product pages (located just below the product images). Either tips or forms can be used to create extensions with Build.&#xA0; Be sure to check out the video below, from our founder Leah, all about how to build extensions using Build products and nail tips!<iframe width="100%" src="https://www.youtube.com/embed/8ANaPDnGdaA?&amp;t=95s&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></details> <details><summary>&#xA0;How can I prevent heat spikes during curing?</summary>Because every person&apos;s pain tolerance is different and heat spikes may vary greatly based on the the natural health and thickness of the nail, we believe that communicating with the client about heat spikes and why they happen is the best protocol! Some clients do not experience a heat spike at all while curing Build. We recommend having client put their hand in &#x2013; the moment they feel any warmth, which often occurs between 5 and 15 seconds into curing, have them pull their hand out of the lamp to let it rest and to stop the curing process for around 10 seconds or until the warmth dissipates. Put hand back in and continue the process as needed until you have cured the nail for the full 60 second cure time!</details> MatrixIf you are new to using Matrix, check out the comprehensive intro video on our YouTube channel&#xA0;<a href="https://www.youtube.com/watch?v=ai2vQYY-gCc" rel="noopener noreferrer" target="_blank">here</a>!<details><summary>&#xA0;Can I buy Matrix in Bright White?</summary>At this time, we do not have plans in the works to restock Matrix in Bright White. However, we do take customer feedback seriously when making these decisions!</details> <details><summary>&#xA0;Can I use Matrix to fill an acrylic set? What about using Matrix to fill a gel or Build set?</summary> Yes, to all of the above! It is always best to apply Matrix onto a fresh set of nails. However, Matrix can be applied over your client&apos;s existing set as long as the foundation is solid. This means that there should be no pocket lifting or separation!</details> <details><summary>&#xA0;Can I use Matrix with dual forms?</summary>We have heard of our customers doing so with success, however we do not have any tutorials on this!</details> <details><summary>&#xA0;Is Matrix in Natural Clear a good option for encapsulation?</summary>You can certainly use Matrix for encapsulation, however no shades of Matrix are crystal clear. It can be used to encapsulate if applied in thin layers. The thicker the layer of Natural Clear that is applied, the cloudier the finish will be. Other great options for encapsulation are our Build 2 products in Clear! See <a href="https://www.luxapolish.com/pages/luxa-glitz-instructions/#encapsulation" rel="noopener noreferrer" target="_blank">here</a> for encapsulation instructions.</details> <details><summary>&#xA0;How do I remove Matrix?</summary> File off about 80% of the product, and the remaining 20% can be soaked off!</details> <details><summary>&#xA0;Help! My Matrix is lifting!</summary>Free edge lifting is an annoyance, but it can happen with any enhancement service. Here are a few tips to help with any lifting issues: - Be sure the natural nail is prepped thoroughly. - Double check your lamp and curing times. An old or faulty lamp can cause service breakdown. - Show client at home care of enhancements along with daily cuticle oil use on nail and free edge to keep the nails flexible to help prevent any free edge separation.</details> <details><summary>&#xA0;Why isn&#x2019;t Matrix curing properly?</summary>If Matrix is not curing properly, please check your lamp! If it is not strong enough or if it is older (1 year or more), you may require a longer cure time or a replacement lamp. We recommend that all LUXA products be cured using a lamp with an output of at least 395 nanometers. If you are only having trouble with more opaque Matrix shades, you may also try applying in thinner layers and curing between! The cure time for Matrix is 60 seconds with LED and 2 minutes in UV.</details> <details><summary>&#xA0;What alcohol percentage should I use with LUXA Matrix?</summary>For Matrix, we suggest using 90% alcohol or higher. Alcohol assists in breaking down Matrix, making it easier to work with. Please keep in mind that temperature will also play a key in its malleability!</details> <details open><summary>&#xA0;Can I use Matrix with tips?</summary>Yes!</details> Need technical support or want to enhance your skills? Head on over to our subscription page on Instagram <a href="https://www.instagram.com/luxapolish" id="isPasted" rel="noopener noreferrer" target="_blank">@Luxapolish</a> for exclusive access to learning opportunities, technical support, and upcoming 1-on-1 sessions tailored just for you!

Enhancements

Questions regarding LUXA Prime, Base, Flexi, Shine, Velveteen Matte, or Gloss? Click here!

Prime<details><summary>&#xA0;Can I use LUXA Prime to apply Transfer Foils?</summary>LUXA Prime can be used with Transfer Foils. It will not offer a full nail transfer but can be used to give the nail some Foil accents. (For full nail transfer we recommend using our <a href="https://www.luxapolish.com/products/transfer-foil-gel?_pos=1&amp;_sid=94ea837a7&amp;_ss=r" rel="noopener noreferrer" target="_blank">Transfer Foil Gel</a>!) After curing your gel color layer, wipe with alcohol. Apply a coat of LUXA Prime over the gel color and let air dry. Then lay metallic foil over the areas where you would like the accents and quickly remove the foil. If you are unsatisfied with the result, you can easily wipe the transfer away with alcohol and redo until satisfied. After Foil transfer, always be sure to seal your finished design!</details> <details><summary>&#xA0;How long should I let Prime dry before moving on in the application process?</summary>You will notice after applying Luxa Prime that the nail will have a slight shine to it once dried, about 15-30 seconds after light application.</details> <details><summary>&#xA0;Does Prime work with acrylics?</summary> LUXA prime is an acid free primer that can be used with any system, including acrylics. Unlike traditional acid primers, after Prime is applied, it leaves a sticky surface on the natural nail giving awesome adhesion for all enhancement services!&#xA0;</details> <details><summary>&#xA0;Why does my bottle of Prime smell a bit funky?</summary>In short, Prime is made from ingredients that can have a pungent scent! These components are necessary for removing any leftover oils from the nail, ensuring the proper adhesion of all of your favorite LUXA products.&#xA0; You can check out the SDS for Prime <a href="https://drive.google.com/file/d/1sUUfsZo6bWwABF3_mswp6AAw4Frx18OM/view" rel="noopener noreferrer" target="_blank">here</a>!</details> Shine<details><summary>&#xA0;Why is my bottle of Shine Top Coat thick or separated?</summary>Sometimes, thickness or separation of Shine can occur during storage, and can be resolved using the following tips: - Stir the product for a full 60 seconds prior to use. - Cold environments can cause our gel to temporarily be thicker. If you suspect your gel is cold, a trick our techs like to use is to place the gel bottle under their thigh for a couple minutes while working on other steps in the application! - Ensure that gels are stored (and used!) away from direct sunlight or lamps to prevent curing, which can cause thickening of product in the bottle.</details> <details><summary>&#xA0;Why does Shine sometimes leave a blue tint over gel color?</summary>When using LUXA Shine, you may notice a slight bluish tint to the nail in certain lighting. This is caused by UV inhibitors in the top coat! In order to combat this, we recommend applying Shine in very thin coats, especially over lighter gel colors.</details> <details><summary>&#xA0;Why does Shine leave craters/holes or separate over my gel color?</summary><span style="font-size: 14px; font-family: &apos;Montserrat&apos;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When using the entire LUXA system, this can sometimes happen but is very rare.&#xA0;<span style="font-size: 14px; font-family: &apos;Montserrat&apos;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Try applying Shine a little thicker. If Shine is applied too thin, there won&#x2019;t be enough product to properly self level over the nail.<span style="font-size: 14px; font-family: &apos;Montserrat&apos;, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Check if the client has accidentally contaminated their nail during their service (such as with oils from their skin, lotions, etc.). If this happens, wipe the cured gel color with alcohol. Let dry, then apply LUXA Shine.</details> Gloss<details><summary>&#xA0;What makes Gloss different from other top coats?</summary>LUXA Gloss Top Coat provides a high-shine finish without a blue tint. This rubber, non-wipe top coat is thicker in viscosity than other top coats, making it easy to apply and encapsulate any nail art. Because Gloss is soak-off, you&apos;ll have long-lasting color with minimal effort!</details> Flexi<details><summary>&#xA0;Do I need to use a primer like LUXA Prime before applying Flexi?</summary> Flexi is specially designed to provide excellent adhesion without the need for a primer!</details> <details><summary>&#xA0;Can I use Flexi for structured manicures?</summary>The primary function of Flexi is to work as a base coat. It can be used to provide structure to natural nails, but because it isn&#x2019;t nearly as hard as Matrix or Build, we would not recommend it as a structured gel for long nails or extensions!</details> <details><summary>&#xA0;Why should I use Flexi?</summary>Flexi Base Coat is an innovative product that&apos;s ideal for clients with thin, flexible nails that tend to lift easily. There&apos;s no need for primer &#x2013; just apply Flexi Base directly to etched, prepped nails and go straight into your favorite LUXA Gel Color! Additionally, Flexi Base currently comes in two different colors: <a href="https://www.luxapolish.com/products/luxa-flexi-base-coat-clear?_pos=1&amp;_sid=3f8e87e0b&amp;_ss=r" rel="noopener noreferrer" target="_blank">Clear</a> and <a href="https://www.luxapolish.com/products/luxa-flexi-base-coat-color?_pos=2&amp;_sid=3f8e87e0b&amp;_ss=r" rel="noopener noreferrer" target="_blank">Peachy Blush</a>.</details> <details><summary>&#xA0;Why is my Peachy Blush Flexi lifting or having trouble curing?</summary>Because of the raw materials necessary for creating the Peachy Blush shade, you might notice slight variance in the curing process between Peachy Blush and Clear Flexi! This can often be solved by applying and curing Peachy Blush in thin layers with a full 60 second cure time for each layer, and ensuring that you are using a LUXA Lamp or other lamp with an output of at least 395 nanometers.</details> Velveteen Matte<details><summary>&#xA0;How do I prevent Velveteen Matte from smearing the gel below?</summary>Here are our recommendations for preventing smearing with Velveteen Matte: - Float Matte lightly over cured gel - Wipe the tacky layer before applying Matte - Use Luxa Base over art, cure, then apply Velveteen Matte. This method gives the most protection and levels out any unevenness!</details> <details><summary>&#xA0;Does Velveteen Matte stay matte?</summary> As you wear Luxa Matte, it can start looking satiny due to makeup, lotions, oils, etc. But no worries! Just wipe your nails with some Isopropyl Alcohol and viola! Matte nails again.</details> Need technical support or want to enhance your skills? Head on over to our subscription page on Instagram <a href="https://www.instagram.com/luxapolish" id="isPasted" rel="noopener noreferrer" target="_blank">@Luxapolish</a> for exclusive access to learning opportunities, technical support, and upcoming 1-on-1 sessions tailored just for you!

Essentials

Questions regarding LUXA Gel Colors? Click here!

General<details><summary>&#xA0;Do you have a list of all gel colors?</summary> Yes! You can view all LUXA gel colors on our&#xA0;<a href="https://drive.google.com/file/d/1mMNlSd07EbbaziFCwflqZYPzz9GzhT5p/view" rel="noopener noreferrer" target="_blank">Easy View Color Sheet</a>.</details> <details><summary>&#xA0;What is the shelf life for LUXA gel colors?</summary>Once opened, we recommend that our gels be used within 18-24 months to maintain their quality. In order to prolong the life of our products, we recommend that they be stored at room temperature, out of direct sunlight and away from any lamps. Before use, our products should be mixed thoroughly to combat any settling that might have occurred.</details> <details><summary>&#xA0;How should I mix LUXA gel colors?</summary>We find that opening the bottle and using the applicator brush to stir works most effectively! - Loosen the cap - Cup the bottle in one hand - Use the other hand to roll the applicator brush inside the bottle in a quick circular motion.If your gel has been unused for a while, you may want to do a &#x201C;hard stir&#x201D; with a clean, dry tool like our <a href="https://www.luxapolish.com/products/spatula?_pos=1&amp;_sid=d3bf36b03&amp;_ss=r" rel="noopener noreferrer" target="_blank">Spatula</a>!</details> <details><summary>&#xA0;Why isn&#x2019;t my gel curing fully? Why is it bubbling or wrinkling during curing?</summary>LUXA gel colors do have a thicker consistency than other brands, and some colors are more pigmented than others. The raw materials that create the pigmentation in our gels can cause slight variances during the curing process. Here are some tips to ensure the best cure: - We recommended thoroughly mixing our gel before use. - Storing your gels room temperature.&#xA0;Cold environments can cause our gel to temporarily be thicker. If you suspect your gel is cold, a trick our techs like to use is to place the gel bottle under their thigh for a couple minutes while working on other steps in the application. - Be sure each layer of LUXA Gel Color is applied thinly! When applied too thick, the gel will not cure properly. - Your gel may also need a longer cure time in your lamp. 60 seconds is the standard cure time in an LED lamp with an output of at least 395 nanometers. If your lamp is older (1 year old or more) we recommend a longer cure time or a lamp replacement.</details> <details><summary>&#xA0;Help, my LUXA gel color is thick or stringy!</summary>Gel colors can settle between uses, sometimes causing a thick or stringy effect. Be sure to thoroughly mix the gel color before application, and apply in thin coats for the best result!</details> <details><summary>&#xA0;Why can&#x2019;t I get my gel color to mix fully?</summary>If you are having trouble getting a good mix using the brush of your gel color, we recommend using a spatula like ours <a href="https://www.luxapolish.com/products/spatula?_pos=1&amp;_sid=d3bf36b03&amp;_ss=r" rel="noopener noreferrer" target="_blank">here</a>! The pigment in our gels can settle during storage, especially if there is a long period between uses.</details> <details><summary>&#xA0;Are your colors pure gels, or are they hybrid?</summary>All LUXA gel colors are 100% pure gels!&#xA0;</details> <details><summary>&#xA0;Why is my pink gel polish discolored after curing?</summary>This happens sometimes! Certain pink pigments may appear darker after the initial cure, but should brighten up after the gel settles and cools. If you&apos;re still not seeing the color you&apos;d expect after 24 hours, it may be that the gel was not thoroughly stirred before use, so that would be one other thing to check! Using the lid of your bottle, slowly stir for a full 60 seconds in order to mix all the pigment thoroughly.</details> <details><summary>&#xA0;How many services can I expect to get out of a bottle of gel polish?</summary>The amount of services that can be performed using a bottle of LUXA gel varies greatly depending on the length of the nails and amount of product applied. On average, based on a set of 10 painted short-to-medium length nails with two thin coats of gel color each, our techs can expect to get 30-40 sets of nails out of one bottle of product.</details> Glow Up Collection<details><summary>&#xA0;Why isn&#x2019;t my gel from the Glow Up collection glowing?</summary>For the brightest, most even glow, thoroughly mix our Glow gels as the glow pigment can settle at the bottom. Finish our Glow gels with <a href="https://www.luxapolish.com/products/luxa-gloss-top-coat?_pos=1&amp;_sid=7b3c75864&amp;_ss=r" rel="noopener noreferrer" target="_blank">LUXA Gloss</a>, as it does not contain any UV inhibitors, allowing light to &quot;charge&quot; your nails for a maximum glow. Also, be sure to use a light that is powerful enough to charge the glow polish on the nails! Sunlight and your LED lamp usually work the best. Basic low wattage light bulbs may not have enough power to charge the polish.</details> <details><summary>&#xA0;Why is my Glow Up collection gel color so thick?</summary>Please keep in mind that glow polishes will be thicker than regular gel colors! The viscosity of each color is based on how much pigment is needed to produce the glow effect. Some colors in the Glow Up collection will be thicker than others. In order to get the best coverage, be sure to mix the polish thoroughly before each use!</details> Cat&apos;s Eye<details><summary>&#xA0;Why does my Volume I Cat&#x2019;s Eye gel color have such a soft effect?</summary>Our Cat&apos;s Eye Vol. I gels definitely have a more subtle effect than some cat&apos;s eye gels! Here are some tips from our Pros to maximize that cat&apos;s eye look: - Stir well before use to make sure the pigment is evenly distributed. - Apply two coats, magnetizing each coat for a stronger cat&#x2019;s eye effect. - Try holding the magnet over the nail for 3-5 seconds. - Once magnetized, flash cure the nail for 10-15 seconds to &#x201C;lock in&#x201D; the magnetized effect before it fades.Check out&#xA0;<a href="https://www.instagram.com/p/CQ4e-F1Kg0J/" rel="noopener noreferrer" target="_blank">this Instagram Live</a>&#xA0;all about Cat&#x2019;s Eye Vol. I!</details> <details><summary>&#xA0;Why does my Cat&#x2019;s Eye gel color look different from the photos on the site?</summary>While we do our best to capture the different shades present in our Cat&#x2019;s Eye gel colors, photos alone don&#x2019;t do them justice! For a better idea of the range you can expect from our Cat&#x2019;s Eye gel polishes, you can check out videos on our Instagram like&#xA0;<a href="https://www.instagram.com/p/ChlSzsXgtS4/" rel="noopener noreferrer" target="_blank">this one</a>, which features Cat&#x2019;s Eye Vol. III.</details> Color Shift<details><summary>&#xA0;Why isn&#x2019;t my Color Shift gel shifting?</summary>Some of our Color Shift gels have a more subtle effect than others! For instance, you might notice a subtler change in color with some of the gels in our Bewitched Color Shift Volume I. Ambient body temperature does have a large effect on how noticeable the shift between colors is. One thing that may help showcase the shift would be to paint the gels onto extra long nails so that more of the color is further from body heat! Additionally, in order to ensure the best outcome with Color Shift gels, stirring thoroughly may be necessary if the pigment has settled during shipment or storage.</details> <details><summary>&#xA0;Why is my Color Shift gel translucent?</summary>Like our standard gel colors, some of our Color Shift gels are more translucent than others! In order to achieve the best finish, be sure to stir your Color Shift gel thoroughly before use.</details> Complete Collections and Sets<details><summary>&#xA0;Does the Complete Collection come with painted swatch sticks?</summary>Yes, our complete collection comes with all of the corresponding swatch sticks at no extra cost! Please note that when purchasing Sets #1, #2, #3, and #4 separately, they do not include swatch sticks. Shop our painted swatch sticks by collection <a href="https://www.luxapolish.com/collections/gel-color-swatches" rel="noopener noreferrer" target="_blank">here</a>!</details> <details><summary>Can I buy gel colors as a collection set?</summary> Whenever we launch a new collection, we do offer them as a set. Once the set sells out, we typically do not restock the set, and the gels are only available for purchase individually.</details> Need technical support or want to enhance your skills? Head on over to our subscription page on Instagram <a href="https://www.instagram.com/luxapolish" id="isPasted" rel="noopener noreferrer" target="_blank">@Luxapolish</a> for exclusive access to learning opportunities, technical support, and upcoming 1-on-1 sessions tailored just for you!

Gel Colors

Questions regarding Chromes, Flakes, Glitz, Pigments, Gel Pods, Bloom Gel, or Foils and Transfer Foil Gel? Click here!

Chromes<details><summary>&#xA0;W<span id="isPasted" style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">hat<span id="isPasted" style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;tool should I use to apply Chromes?</summary>This depends on personal preference! While some techs prefer using <a href="https://www.luxapolish.com/products/sponge-tip-applicator?_pos=1&amp;_sid=983227fd2&amp;_ss=r" rel="noopener noreferrer" target="_blank">Sponge Tip Applicators</a>, others have better luck using a silicone pen like ours <a href="https://www.luxapolish.com/products/silicone-pen?_pos=1&amp;_sid=f6cb9785e&amp;_ss=r" rel="noopener noreferrer" target="_blank">here</a>! Check out this Opal Chrome how-to on our Youtube channel featuring a silicone pen! <iframe width="100%" src="https://www.youtube.com/embed/HKhVoBi96Qs?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></details> <details><summary>&#xA0;How do I prevent chipping with Chromes?</summary>Chipping chromes can be a nuisance! Here is how our Pros prevent this: 1. After Chrome application, apply LUXA Prime with a light touch to the free edge and side walls of the nail. 2. Apply LUXA Base. Then cure. 3. Apply Shine Top Coat. Then cure.Our founder and creator, Leah, uploaded a video to our YouTube channel all about preventing chipping when using Chromes!<iframe width="100%" src="https://www.youtube.com/embed/ELq1ZHK6S5M?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></details> <details><summary>&#xA0;Why isn&#x2019;t my jar of Chrome full?</summary>If you have purchased our Chromes in the past, you might be used to our smaller jar size! We have recently made the switch to larger jars in order to reduce spillage and, while the jar size has changed, the amount inside remains the same.</details> Flakes<details><summary>&#xA0;My flakes arrived in large pieces. What can I do?</summary>Flakes are produced in larger sizes to prevent them from breaking into too-small pieces during shipment! If you receive a jar of Flakes that are more intact, simply shake the (closed) jar or use a clean tool to break them apart into a size that works best for your designs.</details> Glitz<details id="isPasted"><summary>&#xA0;How do I create &quot;sugar nails&quot; using LUXA Micro Glitz or Flash Glitz?</summary>We have instructions for this <a href="https://www.luxapolish.com/pages/luxa-glitz-instructions/" rel="noopener noreferrer" target="_blank">on our site</a>! If you are not a fan of the texture of sugar nails, you can add our <a href="https://www.luxapolish.com/products/luxashine?_pos=2&amp;_sid=b96fc956f&amp;_ss=r" rel="noopener noreferrer" target="_blank">Shine</a> or <a href="https://www.luxapolish.com/products/luxa-gloss-top-coat?_pos=1&amp;_sid=5acbbfe04&amp;_ss=r" rel="noopener noreferrer" target="_blank">Gloss</a> Top Coat for a slightly different effect.</details> Pigments<details id="isPasted"><summary>&#xA0;How do I apply/use LUXA Pigments?</summary>There are several ways you can use our Pigments! - Mix with LUXA Base or gel color to create a custom color. - Apply over any tacky gel layer with a stiff brush to create a gradient effect. Tip:&#xA0;Many of our techs have shared that <a href="https://www.luxapolish.com/products/velveteen-matte?_pos=2&amp;_sid=7bd66c9ba&amp;_ss=r" rel="noopener noreferrer" target="_blank">Velveteen Matte</a> provides a great foundation that Pigments stick to, and makes blending smoother!</details> Gel PodsOur Gel Pods have a thicker, slightly stiff viscosity perfect for art or line work that doesn&apos;t level too quickly, resulting in crisp lines. Our Gel Pods can also be used to paint the entire nail! Best used with our <a href="https://www.luxapolish.com/search?q=pro+xl+brushes&amp;type=product">Pro XL Brushes</a>.<details><summary>&#xA0;Help! My Gel Pod is displaying separation.&#xA0;</summary> Occasionally, Gel Pods may display some separation after storage or shipment. Not to worry, though! This is easily fixed by mixing the product thoroughly with a clean, dry tool such as our&#xA0;<a href="https://www.luxapolish.com/products/spatula?_pos=1&amp;_sid=e51d2bf63&amp;_ss=r" rel="noopener noreferrer" target="_blank">Spatula</a>.</details> <details><summary>&#xA0;How do I open my Gel Pod without wasting product?</summary> When many of our techs get a new Gel Pod, they recommend using a small scissor or a fine-point knife blade to carefully cut around the edge of the seal. Once the seal is removed, they use a clean spatula to scrape any product that has stuck to the seal during shipment back into the jar, before stirring thoroughly!</details> <details><summary>&#xA0;Why does the fill level of the Gel Pods vary?</summary> Our Gel Pods are filled by weight! The raw materials necessary for creating different hues may cause a variance in fill levels.</details> Bloom Gel<details><summary>&#xA0;Does Bloom Gel bloom all LUXA gels?</summary>Yes, our bloom gel will work with all of our gel colors! Depending on opacity, some colors may bloom faster than others.</details> Foils and Transfer Foil Gel<details><summary>&#xA0;How do I stop the Transfer Foil Gel from yellowing?</summary>Applying the Transfer Foil Gel in a thinner coat should help to prevent any yellowing!</details> <details><summary>&#xA0;Why won&#x2019;t my Foils apply properly?</summary>This is often a simple fix! Here are some of the most common troubleshooting questions for Foils: - Is the Transfer Foil being applied on the correct side? - Are you applying the Transfer Foil Gel before applying the foils? - After applying the Foil Gel, are you leaving the sticky layer on the nail?</details> Need technical support or want to enhance your skills? Head on over to our subscription page on Instagram <a href="https://www.instagram.com/luxapolish" id="isPasted" rel="noopener noreferrer" target="_blank">@Luxapolish</a> for exclusive access to learning opportunities, technical support, and upcoming 1-on-1 sessions tailored just for you!

Nail Art

Questions regarding Gift Cards? Click here!

<details><summary>&#xA0;Can I use multiple LUXA gift cards to pay for the same order?</summary>Yes!</details> <details><summary>&#xA0;Can I send a gift card to a different email?</summary> At this time, we do not have a way to send a gift card to an email other than the one used to make the purchase. However, this may be something that we are able to offer in the future! In the meantime, we recommend forwarding the gift card email that you receive to the intended recipient.</details>

Gift Cards

Questions regarding ingredients, manufacturing, or SDS? Click here!

<details><summary>&#xA0;Where can I find the SDS for your products?</summary>You can find SDS for all LUXA products by clicking <a href="https://www.luxapolish.com/pages/msds" rel="noopener noreferrer" target="_blank">here</a>. Our gels are 7-free, cruelty free, and vegan friendly!</details> <details open><summary>&#xA0;Where are your products manufactured?</summary>Our products are designed in California with ingredients sourced from the U.S., Europe, and throughout the world!</details> <details><summary>&#xA0;Do LUXA gel products contain HEMA?</summary>Our gels do contain trace amounts of Hema. For any gel formula, we always advise keeping gel off the skin to limit unnecessary exposure that could develop an allergic reaction. For a full list of ingredients on our products, please see our&#xA0;<a href="https://www.luxapolish.com/pages/msds" rel="noopener noreferrer" target="_blank">SDS Sheets</a>.</details>

Ingredients and Manufacturing

Brushes<details><summary>&#xA0;How can I fix bent or frayed bristles?</summary> Luckily, this is usually an easy fix! Run the brush bristles under very hot water, ensuring the hot water hits the bent area. After about 15 seconds, you can mold the bristles straight again. As you use the brush, it will also help reshape it!&#xA0; If the fraying is severe enough that hot water alone does not solve the issue, the bristles can be reshaped using the following method:&#xA0; &#x2022; Run clear gel (such LUXA Shine or Gloss top coats) over the bristles in the direction they should lay&#xA0; &#x2022; Wipe any excess&#xA0; &#x2022; Store the brushes capped and out of sunlight, in a cool, dark place such as a drawer.&#xA0; Lastly, we never recommend using acetone on the brushes, as these can dry out the brush heads and cause them to fray further.</details> <details><summary>&#xA0;Can I use acetone on Luxa Brushes?</summary>We never recommend using acetone on the brushes, as this can dry out the brush heads and cause them to fray.</details> <details><summary>&#xA0;Are LUXA brushes synthetic or natural?</summary> The bristles for all of or brushes are made of nylon.</details> Files and Buffers<details><summary>&#xA0;Can I reuse Files and Buffers between customers?&#xA0;</summary> Luxapolish files and buffers are single use only. They should not be disinfected and reused. They are porous so they can harbor bacteria and cannot be properly disinfected. Because of this, we offer our Files and Buffers in convenient packs of 20!</details>

Tools

We have a limited team available to assist you via chat on weekdays. Please feel free to use our chat function to submit any requests outside of business hours, and we will get back to you as soon as possible via email!