<span style="font-size: 16px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can view our Return Policy or submit a Return Request&#xA0;<a href="https://www.luxapolish.com/pages/return-policy" rel="noopener noreferrer" target="_blank"><span style="color: rgb(172, 172, 174); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">here</a>!&#xA0; For all order issues, please see our&#xA0;<a href="https://www.luxapolish.com/pages/order-issue" rel="noopener noreferrer" target="_blank"><span style="color: rgb(172, 172, 174); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order Issue form</a>. <details><summary>&#xA0;Can I return a product?</summary> We only accept returns for new, unopened items that have been purchased through Luxapolish.com. Refunds are given in the form of a LUXA Gift Card.&#xA0; Please note that Return shipping and processing fees are $7.95 -$12.95 based on weight. The original shipping paid is non-refundable.&#xA0; For any returned electronics, there is a 25% restocking fee.</details> <details><summary>&#xA0;Can I exchange my product for a different one?</summary> Because of the way our system is set up, exchanges are processed as two separate transactions, meaning that you&apos;ll need to complete the returns process and then place a new order for the item you want. If this works for you, please go ahead and read our Return Policy and then fill out a Return Request <a href="https://www.luxapolish.com/pages/return-policy" rel="noopener noreferrer" target="_blank">here</a>!</details> <details><summary>&#xA0;My product arrived damaged. Now what?</summary> We&#x2019;ve got your back! Gather photos of your packing slip, your item(s), and the shipment packaging and contact us via the <a href="https://www.luxapolish.com/pages/order-issue" rel="noopener noreferrer" target="_blank">Order Issue form</a> within 48 hours of confirmed delivery.</details> <details><summary>&#xA0;I purchased my product through an official LUXA retailer. Can I return it to you?</summary> At this time, we only process returns for items purchased from Luxapolish.com. Please see the retailer&#x2019;s site for their store-specific return policy!</details>

Returns and Exchanges FAQ

We have a limited team available to assist you via chat on weekdays. Please feel free to use our chat function to submit any requests outside of business hours, and we will get back to you as soon as possible via email!