Returns and Exchanges

Where can I review your return policy or submit a return request?

View our return policy or submit a return request here.

Can I return a product?

We only accept returns for new, unopened items that have been purchased through Luxapolish.com. Refunds are given in the form of a LUXA Gift Card. Please note that Return shipping and processing fees are $7.95 -$12.95 based on weight. The original sh

Can I exchange my product for a different one?

Because of the way our system is set up, exchanges are processed as two separate transactions, meaning that you'll need to complete the returns process and then place a new order for the item you want. If this works for you, please go ahead and read

My product arrived damaged. Now what?

We’ve got your back! Gather photos of your packing slip, your item(s), and the shipment packaging and contact us via the Order Issue form within 48 hours of confirmed delivery.

An item in my order is missing or incorrect.

We are so sorry about the mixup! In order for us to best assist you, please go ahead and complete the Order Issue form. The form will request a picture of the packing slip you received with your order.

An item that I received is defective.

Oh no! We're so sorry to hear about this. Please go ahead and complete the Order Issue form so that we can determine what may have caused the issue and get you taken care of as quickly as possible.

I purchased my product through an official LUXA retailer. Can I return it to you?

At this time, we only process returns for items purchased from Luxapolish.com. Please see the retailer’s site for their store-specific return policy!