What do I do if I suspect my package is lost, or if it says it's been delivered when it hasn't?Updated 3 months ago
While we do our very best to ensure that your package will arrive safe and sound, occasional issues can occur with shipping carriers.
If your package is in transit but it has been more than 7 days (US) or 14 days (international) since the last tracking update, please fill our our Lost Package Form here.
Sometimes the tracking information will show something has been delivered when it hasn't actually been delivered yet. Oftentimes it will show up in the next few days! Because this is a known issue with some carriers, we kindly ask that customers allow a few days from the date your order was marked delivered to see if it shows up. If your package does not arrive within 5 days (US) or 7 days (international) of being marked delivered, please fill out our Lost Package Report form so that we can get you taken care of as quickly as possible!