Shipping and Tracking

Where can I view your shipping policy?

To view our current shipping policy, please click here.

How long will it take to get my order?

It depends on where you are and which shipping method you chose. Orders processed here will take 5-7 business days to arrive. International deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email! No

What shipping carriers do you use?

Currently, we use USPS and FedEx! You’ll be asked to select a delivery method during checkout.

Do you ship internationally?

Yes, we ship all over the world*. Shipping costs do not cover any custom or duty fees that may occur. You can also click here to see a list of Authorized Luxa Retailers!. * Please note that, because of shipping regulations, we do not currently ship t

Why is shipping to my location so expensive?

Carrier shipping rates fluctuate often, and we have recently seen a rate increase through our shipping carriers. If you are an international customer or are outside of the contiguous United States, you may notice a rate that reflects the additional c

What are customs duties, and am I responsible for paying them?

These fees are taxes due on goods when transported across international borders, and each country has its own customs rules and guidelines. You, the buyer, are responsible for any applicable payment before shipment can be delivered.

How can I find out the status of my order?

Once your order is shipped, you will receive an email with tracking information so that you can follow your package's journey! You can also check your order status at any time by clicking here while logged into the site.

What do I do if I suspect my package is lost, or if it says it's been delivered when it hasn't?

While we do our very best to ensure that your package will arrive safe and sound, occasional issues can occur with shipping carriers. If your package is in transit but it has been more than 7 days (US) or 14 days (international) since the last tracki

Why was my order marked "Returned to Sender" by the carrier, and what can I do?

A package may be returned to sender if the carrier finds that it cannot be delivered to the addressee, such as when the shipping address is incomplete or invalid as entered. If your package is still in transit, we recommend reaching out to your shipp