For help with shipping and tracking, click here!

To view our current shipping policy, please click <a href="https://www.luxapolish.com/pages/shipping" rel="noopener noreferrer" target="_blank">here</a>! <details><summary>&#xA0;How long will it take to get my order?</summary>It depends on where you are and which shipping method you chose. Orders processed here will take 5-7 business days to arrive. International deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email!&#xA0; No matter which shipping method you choose, there is always a 1-2 business day processing window. This means that if you choose FedEx 2 Day shipping, you should still plan for about two extra business days before your package goes out the door. Because of the crazy amount of action our warehouse gets, we need that time to make sure every order is perfect!&#xA0; PLEASE NOTE: If any part of your order contains a backordered item, your parcel will not ship until the backordered item is back in stock. This policy significantly reduces our eco-footprint.&#xA0; You can check your current order status <a href="https://www.luxapolish.com/account/login" rel="noopener noreferrer" target="_blank">here</a>!</details> <details><summary>&#xA0;What shipping carriers do you use?</summary> Currently we use USPS and FedEx! You&#x2019;ll be asked to select a delivery method during checkout.</details> <details><summary>&#xA0;Do you ship internationally?</summary> Yes, we ship all over the world*. Shipping costs do not cover any custom or duty fees that may occur.&#xA0; You can also click <a href="https://www.luxapolish.com/apps/store-locator" rel="noopener noreferrer" target="_blank">here</a> to see a list of Authorized Luxa Retailers! * Please note that, because of shipping regulations, we do not currently ship to South Africa or Angola. We hope this changes in the future!</details> <details><summary>&#xA0;Why is shipping to my location so expensive?</summary> Carrier shipping rates fluctuate often, and we have recently seen a rate increase through our shipping carriers. If you are an international customer or are outside of the contiguous United States, you may notice a rate that reflects the additional cost incurred by shipping packages a further distance.&#xA0; We know that shipping can be expensive, and we do our best to help offset that cost for our customers as much as possible by offering Free Shipping promotions often. For information on any active shipping promotions, please see the link <a href="https://www.luxapolish.com/pages/free-shipping-offer">here</a>.</details> <details><summary>&#xA0;What are customs duties, and am I responsible for paying them?</summary> These fees are taxes due on goods when transported across international borders, and each country has its own customs rules and guidelines. You, the buyer, are responsible for any applicable payment before shipment can be delivered.</details> <details><summary>&#xA0;How can I find out the status of my order?</summary> Once your order is shipped, you will receive an email with tracking information so that you can follow your package&apos;s journey!&#xA0; You can also check your order status at any time by clicking&#xA0;<a href="https://www.luxapolish.com/account/login" rel="noopener noreferrer" target="_blank">here</a>&#xA0;while logged into the site.</details> <details><summary>&#xA0;What do I do if I suspect my package is lost, or if it says it&apos;s been delivered when it hasn&apos;t?</summary> While we do our very best to ensure that your package will arrive safe and sound, occasional issues can occur with shipping carriers.&#xA0; If your package is in transit but it has been more than 7 days (US) or 14 days (international) since the last tracking update, please fill our our Lost Package Form&#xA0;<a href="https://www.luxapolish.com/pages/lost-package" rel="noopener noreferrer" target="_blank">here</a>. <span data-offset-key="b38vq-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: &apos;Montserrat&apos;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sometimes the tracking information will show something has been delivered when it hasn&apos;t actually been delivered yet. Oftentimes it will show up in the next few days! Because this is a known issue with some carriers<span data-offset-key="b38vq-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: &apos;Montserrat&apos;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">,&#xA0;we kindly ask that customers allow a few days from the date your order was marked delivered to see if it shows up. If your package does not arrive within 5 days (US) or 7 days (international) of being marked delivered<span data-offset-key="b38vq-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: &apos;Montserrat&apos;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">, please fill out our&#xA0;<a href="https://www.luxapolish.com/pages/lost-package" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: var(--main-primary); text-decoration: none !important; font-family: ;" target="_blank">Lost Package Report</a><span data-offset-key="b38vq-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: &apos;Montserrat&apos;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;form so that we can get you taken care of as quickly as possible!</details> <details><summary>&#xA0;Why was my order marked &quot;Returned to Sender&quot; by the carrier, and what can I do?</summary> A package may be returned to sender if the carrier finds that it cannot be delivered to the addressee, such as when the shipping address is incomplete or invalid as entered.&#xA0; If your package is still in transit, we recommend reaching out to your shipping carrier&apos;s local branch promptly to see if the package can be rerouted to you!&#xA0; If the package has been returned to our Warehouse, don&apos;t worry! We are happy to reship it to you for an additional Reshipment and Reprocessing fee. Once your package has arrived, we will get in touch with you via email to confirm the details of the reshipment!&#xA0; Our Reshipment and Reprocessing covers the cost of shipping the package to you, as well as the internal costs of reprocessing the package. As a friendly reminder, original shipping fees are non-refundable unless the error has occurred on our part.</details>

Shipping and Tracking FAQ

We have a limited team available to assist you via chat on weekdays. Please feel free to use our chat function to submit any requests outside of business hours, and we will get back to you as soon as possible via email!