Why was my order marked "Returned to Sender" by the carrier, and what can I do?Updated 5 months ago

A package may be returned to sender if the carrier finds that it cannot be delivered to the addressee, such as when the shipping address is incomplete or invalid as entered. 

If your package is still in transit, we recommend reaching out to your shipping carrier's local branch promptly to see if the package can be rerouted to you! 

If the package has been returned to our Warehouse, don't worry! We are happy to reship it to you for an additional Reshipment and Reprocessing fee. Once your package has arrived, we will get in touch with you via email to confirm the details of the reshipment! 

Our Reshipment and Reprocessing covers the cost of shipping the package to you, as well as the internal costs of reprocessing the package. As a friendly reminder, original shipping fees are non-refundable unless the error has occurred on our part.