Loyalty Points
Questions about earning or redeeming LUXA Loyalty points? Click here!
Do my Loyalty points expire?
Yes. Each point expires 12 months from the date it was earned. For example, points earned March 10, 2026 will expire March 9, 2027. Your point expiration information will be displayed in your LUXA Loyalty dashboard.
My referral code isn't working.
If you were testing the link out by clicking on it yourself, it is likely displaying an error message because you have already made purchases with us! You may be able to test the link by opening it in an incognito window in your browser. Another thin
What happens if a referred friend returns or cancels an order placed with my referral link?
Unfortunately, your pending points will become 'cancelled' and will be removed from your account.
Where can I share my referral link?
You can share your referral link however you see fit with the exception of coupon or deal sites. We love to see you share your link on your social profile!
What happens if I redeem a reward and then return that purchase? Do I get my reward/points back?
Once your points have been used, they will not be re-issued.
Why does it say some points are pending approval?
Some points require an authorization period. Don't worry, they should show up in your usable points balance within 14 days!
Do I need points to get to a higher Loyalty tier?
No, your tier is calculated according to how much money you've spent, not how many points you've accumulated. Spending points will not change what tier you're in.